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You are here : Home » Returns Policy
Returns Policy

Consumer Protection (Distance Selling) Regulations 2000 and Trade Desciption Regulations

  • We comply with all aspects of the Consumer Protection (Distance Selling) Regulations 2000 and the Trade Description Regulations
  • We do not accept the return of any fireworks product once it has been received by the customer (either by delivery or sold in our shop). This is because we do not know the conditions that the fireworks have been stored in, if the fireworks have been opened or if the product has been tampered with or dropped. We would not be able to re-sell the product for safety reasons. Regulations do not require us to accept the return of fireworks.
  • For telephone and online orders, prior to us shipping your order, orders may be cancelled by sending an e-mail quoting your name & address to: info@edinburghfireworksstore.com within 7 days of you making your order. Within 7 days, your order will be packaged for shipping and delivery transport booked and no refund will be given. 
  • If you are returning goods to us for any reason by post, you are legally obliged to use a licensed Class 1 dangerous goods carrier for the return shipping of fireworks. The responsibility and cost of returning any fireworks is the customers. 
  • The manufacturers supply all the pictures of our firework stock; on occasion, there may be some significant variation between these pictures and the outward appearance of the delivered product. The fireworks performance however will be as described. 
  • All durations are given as an approximate time and in good faith as supplied by the manufacturers. Given the nature of fireworks, there will inevitably be some variation in the timings. 

Faulty Or Damaged Goods

  • All our fireworks leave us in first class condition fit for the purpose for which they are intended. Any faulty or damaged goods (in transit by courier) should be notified to Edinburgh Fireworks Store initially by phone and confirmed in writing within 7 days. A photo of any damaged fireworks should be submitted with your notifcaiton. 
  • Liability for faulty goods will not be accepted by Edinburgh Fireworks Store Ltd where products have not been used in accordance with the instructions. Neither will liability be accepted where Force Majeure is considered to have been a factor of failure. Non-exhaustive illustrations of such circumstances are adverse weather conditions, acts of God, fire, floods, strikes, government action or regulations, delays by suppliers/hauliers, accidents, shortage of materials, labour or manufacturing facilities & others

 

 
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