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You are here : Home » Returns Policy
Returns Policy

Consumer Protection (Distance Selling) Regulations 2000 and Trade Desciption Regulations

  • We will comply with all aspects of the Consumer Protection (Distance Selling) Regulations 2000 and the Trade Description Regulations
  • Orders may be cancelled by sending an e-mail quoting your name & address to: info@edinburghfireworksstore.com. within 7 days of receipt of your order. The outward delivery charge is deductible upon returning the fireworks to us in a fully re-usable condition. We undertake to refund you less the outward delivery charge, within one week of receipt of the goods beingreturned
  • Regulations do not require us to accept the return of part orders or any order that was specially bought in for you or any order after 7 days from the delivery date.
  • However, we may at our discretion receive goods outside of the legal requirement. In that case a 20% restocking and handling fee will apply to any goods returned to us after the 7-day return period has expired; subject to our acceptance of the return. Please contact us initially by phone then confirm our agreement writing by email or letter. Return delivery charges are the responsibility of the customer.
  • If you are returning good to us for any reason you are legally obliged to use a licensed Class 1 dangerous goods carrier for the return shipping of fireworks. We may be able to advise you but the full cost of returning fireworks is your responsibility
  • The manufacturers supply all the pictures of our firework stock; there may be some significant variation between these pictures and the outward appearance of delivered product. The fireworks performance however, will be as described in the eShop
  • All durations are given as an approximate time and in good faith as supplied by the manufacturers. There will inevitably be a few seconds variation

Faulty Goods

  • All our fireworks leave us in first class condition fit for the purpose for which they are intended. Any faulty goods should be notified to Edinburgh Fireworks Store initially by phone and confirmed in writing within 7 days
  • Liability for faulty goods will not be accepted where products have not been used in accordance with the instructions. Neither will liability be accepted where Force Majeure is considered to have been a factor of failure. Non-exhaustive illustrations of such circumstances are adverse weather conditions, acts of God, fire, floods, strikes, government action or regulations, delays by suppliers/hauliers, accidents, shortage of materials, labour or manufacturing facilities & others

 

 
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